FAQ's
Last Updated on December 17th, 2020
Can I have a tracking number?
Yes, we provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
 How long does it take for an order to arrive?
All orders are sent by next day guaranteed delivery service by Post Office but with Covid-19 affecting the whole of the UK, orders may be delayed, we appreciate your patience.
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
 What is your refund policy?
Making YOU happy is our number one priority. , if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
  How do I contact you?
If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us officialredcrosscbdoil@gmail.com and we will reply to your inquiry.
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